Payment & Subscriptions

How do I get a refund?
Our products consist of instantly accessible digital content. In principle, unless our content is unavailable due to technical reasons, subscription fees ar...
Thu, 4 Dec, 2025 at 2:05 PM
How do I pay?
Thank you for your interest in ChineseSkill’s paid content! You can purchase a membership on any of the platforms below and access it on all of them. Andro...
Thu, 23 Feb, 2023 at 3:38 PM
I have already purchased but can’t access membership.
Important: Please always log into your account the same way you created it.    iOS users: 1. Please try the “Restore Purchase” button on the pricing page. 2...
Sun, 25 Apr, 2021 at 11:07 AM
How do I cancel my subscription?
Important reminder: uninstalling the app will not cancel your subscription. To cancel, please follow these steps: iOS users: Go to Settings > [your n...
Wed, 16 Jun, 2021 at 2:02 PM
What happens if I cancel my subscription?
If you cancel your subscription, you can still access the premium contents until the end of the period, and you won’t be charged on the expiry date.   Ultim...
Sun, 25 Apr, 2021 at 11:08 AM