Our products consist of virtual service-based content. In principle, unless our content is not available for technical reasons, it is non-refundable after purchase.
However, if a refund is requested within 48-hours of the transaction date, you may be able to get a refund depending on the details and circumstances of the purchase.
If you’d like to request a refund, please first cancel any active subscription if you haven't done so already. Once cancelled, you can follow the below steps to request a refund:
If you paid through Apple:
Please contact Apple to request a refund. As an app developer, we cannot refund app store purchases:
- Go to https://reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
If you paid through Google Play or chineseskill.com:
We offer a 7-day money-back guarantee if you purchased a plan* from ChineseSkill via Google Play or our website directly.
Please send your ChineseSkill account information and GooglePlay/PayPal transaction number to firstname.lastname@example.org. It can be found on the purchase confirmation email sent from Google Play or PayPal.
*This guarantee only applies to the initial purchase, in order to allow you to try and test our app, and decide if we suit your needs.
We do not refund subscription renewals.
(*Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.)