Our products consist of instantly accessible digital content. In principle, unless our content is unavailable due to technical reasons, subscription fees are non-refundable after purchase. We do not offer refunds or credits for partially used periods or accidental renewals.


However, first-time purchases made through our website or Google Play are eligible for a 7-day money-back guarantee.


If you would like to request a refund, please first cancel any active subscriptions if you haven't already done so. Then follow the instructions below based on your purchase platform:


If you paid through Apple App Store:

  1. Visit reportaproblem.apple.com.
  2. Sign in with your Apple ID.
  3. Find the item you want a refund for and click “Report” or “Report a Problem”.
  4. Follow the instructions to select your reason and submit the request.

Please note that refunds for purchases made via Apple are subject to Apple's refund policies and must be processed through their platforms.


If you paid through Google Play or chineseskill.com:

Please contact us at nihao@chineseskill.com and provide your ChineseSkill account email. Our support team will review your case and do our best to assist you as soon as possible.


Thank you for your understanding and support!