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Frequently Asked Questions
Can I use ChineseSkill on different devices?
How can I check my login method?
What’s included in the Premium Plan?
How to switch the language?
What is TestOut?
Payment & Subscriptions
How do I pay?
I have already purchased but can’t access membership.
Can I share the membership with my family/friends?
How do I cancel my subscription?
What happens if I cancel my subscription?
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Can I change the email address of my ChineseSkill account?
How can I change my password?
How can I delete my account?
How can I reset my progress?
All or part of my progress or data is missing in the review module.
The audio/image is missing or wrong.
Talk to ChineseSkill Support directly
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