Troubleshooting

All or part of my progress or data is missing in the review module.

If your course progress is missing： a) Please ensure that you sign into the account correctly because there will be 3 different accounts if you sign into the account via email/password, Google, and Facebook. b) If the account has no problem, plea...

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The audio/image is missing or wrong.

Please go to ME – Settings – Clear cached data and then reload the lesson or module. If the audio/image is still missing after reloading, please try switching networks (data to wifi, vice versa). If the mistake is still there, please send us...

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